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ATS and Reporting
Questions related to your applicant tracking system and TopFunnel reports
What happens in Greenhouse when a candidate does not respond or responds 'not interested'?
**It depends on the Greenhouse settings for the campaign. ** If the candidate responds not interested, with the setting 'Convert Prospects to Candidates on Positive Reply' set to 'Yes', then the candidate will remain the Prospect status. If a candidate does not respond to any of the outreach, they will remain as Prospect.
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Can I linked multiple ATS jobs to a Project?
You can only link one job to one Project but you can create as many campaigns as you would like under the Project.
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I just rejected a candidate in my ATS. How long does it take to show ‘Rejected’ in TopFunnel?
I just rejected a candidate in my Greenhouse/Lever. How long does it take to show ‘Rejected’ in TopFunnel?
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How can I integrate TopFunnel with my Greenhouse account?
TO SET UP YOUR INTEGRATION: Integrating Greenhouse with TopFunnel allows for a more seamless candidate management experience. TopFunnel will automatically push candidates to Greenhouse as you source them and will deduplicate outreach against candidates you already know. SET UP THE HARVEST API: Greenhouse admins can do this via their API Management Settings in Greenhouse. Click on the configurations icon at the top right of your Greenhouse page: ![](https://storage.crisp.chat/use
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How can I integrate TopFunnel with my Lever account?
How to integrate your Lever ATS with TopFunnel: You will need to be a Super Admin in Lever and a team admin in TopFunnel to set up the Lever integration. Log into Lever and on your upper right go to ‘Settings’. Go to ‘Integrations and API’ on the side menu on the left. To obtain an API key, click on the ‘Partner Integrations’ tab: Turn on TopFunnel under the Communication section: ![](https:
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How can I export all my candidates from TopFunnel?
How to export candidates
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Can I track opens and clicks?
Tracking opens and clicks
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How long does it take for TopFunnel to sync with my ATS?
How long do we need to wait for TopFunnel to sync with my Greenhouse/Lever/ATS?
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What does "Sourced" mean?
TopFunnel at Work : Candidate profile is being processed for quality purposes. There can be slight delays as TopFunnel finds and verifies candidate information. Send Scheduled : This can mean mean two things: 1) Candida
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What does "Stopped - Couldn't Process" mean?
We were unable to find a usable email for the candidate. Candidate is protected under GDPR regulations. Messaging was manually stopped by user.
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What does "TopFunnel at Work" mean?
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When are my messages sent? What are “business hours”?
On the Campaign Settings page, you can also select specific days of the week you would prefer. It is possible to send outside normal business hours, however, messages that need further processing may not get sent until normal business hours resume. You can find the setting on your User Profile Settings. 