Q: First Message Questions

How do I create my first message? You can create your first message under the campaigns tab. Get creative! We have a list of variables that you can use and some sample templates for inspiration. Do I get to review messages before they are sent? Yes, if you are not using our autosend feature, all drafts will be returned to your drafts folder for review. How long does it take for TopFunnel to create a message? It takes between fifteen minutes to an hour to create your messages. What happens if an email bounces? If an email bounces, we automatically identify it and attempt to find a better email address for that candidate.

Question 1

How do I get started?

Accepted Answer

Here are the basics:

Install our Chrome extension. Check the page header for a direct link to the Chrome web store.
Create a campaign. TopFunnel uses campaigns to group candidates into hiring strategies. You can use our example campaigns for some ideas to get you started.
Navigate to any profile on the web (LinkedIn, GitHub, Hired, Entelo, etc..) and click “Save Profile” from the extension.
That’s it! We’ll message the candidate, manage the thread, and you can relax until the candidate is ready to proceed to the next level.

Question 2

How do I send messages as other people on my team?

Accepted Answer

There are two ways:

When configuring a campaign, click on the ‘Set Up’ tab. You can select a teammate from the ‘Send As’ dropdown. Every email sent from this campaign will be from the chosen teammate.

When a draft already exists in your ‘Drafts’ folder, click the TopFunnel icon in your TopFunnel draft. This will give you the option to either transfer a draft to another team member or send on their behalf. Did you know: we typically see a 2x return when candidates receive outreach from VPs, executives, or hiring managers for the role!

Before you can send as someone else on your team, you need to invite them and receive the proper permissions. Click the Sender icon to invite new teammates directly from a campaign, or see ‘How can I add my team members?’ in this FAQ.

Question 3

First Message Questions

Accepted Answer

How do I create my first message? You can create your first message under the campaigns tab. Get creative! We have a list of variables that you can use and some sample templates for inspiration.

Do I get to review messages before they are sent? Yes, if you are not using our autosend feature, all drafts will be returned to your drafts folder for review.

How long does it take for TopFunnel to create a message? It takes between fifteen minutes to an hour to create your messages.

What happens if an email bounces? If an email bounces, we automatically identify it and attempt to find a better email address for that candidate.

Question 4

If I send a message as someone else, who do the responses go to?

Accepted Answer

The responses will go to the inbox of the sender (not the sourcer). If you’d like to have responses go to someone else on the team, please reach out to us and we can help you configure this using the Your Reply feature.

Question 5

Can you push data into my ATS?

Accepted Answer

Yes. We currently support Greenhouse and Lever with more on the way.

Question 6

In what locations can I use TopFunnel to recruit?

Accepted Answer

You can use TopFunnel to recruit United States citizens.

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